FAQs - All Your Questions Answered

ABOUT US

Did you change your name from Uberkate? 

Yes. We have recently changed our name after nearly 20 years in business. We are still the same family owned business.

 

Do you sell gift vouchers? 

Yes. Just go to our home page. We do provide gift vouchers for any value. We also provide a service where several people can include themselves in a gift voucher pool for the one person. You can redeem your gift voucher online too.

 

Do you make custom orders? 

Bespoke pieces hold a special place at UbyKate. Read more about our Bespoke Service via the link in the menu.

 

Do you have an actual store I can visit?

Yes. The House of U is located at 570 Willoughby Road, Willoughby, NSW.

 

FITTING AND ENGRAVING

How do I work out my ring size?

Try measuring a ring you already own we use the British & Australian Sizing. We also have a ring sizing kit available too. Alternatively, the best thing to do would be to pop in to see us at The House of U or a local jewellery store and have your ring size measured professionally as just like shoes… every gal should know her rings size… because you know, just in case.

 

Can I engrave my personalised Jewellery pieces at a later stage?

Yes you can, for an additional cost / workshop fee (excludes Ubercircles which offer free lifetime engraving). If you are looking to add a name to an existing set at a later stage, please send your piece with your contact details to PO Box 282, Willoughby, NSW 2068 and we will contact you with a quote. Please note: Freight is not included. We recommend sending your piece with a self-addressed package.

 

Can I engrave on both sides of an Ubercircle?

Yes you can, we regularly engrave names on the front and dates on the back, but generally these are offset to the sides. We can usually engrave both sides depending on the thickness of the piece. If you have any further questions please feel free to contact us during business hours Monday to Friday on (02) 9958 5100.

 

Can I buy a blank piece of UbyKate jewellery? 

Yes, you absolutely can. Some clients like to buy a piece of jewellery during their pregnancy and then send it back to us when their baby is born and they have decided on a name. Adding engraving at a later date is no charge.

 

What if my chain breaks? 

UbyKate will replace chains if the chain has failed within two weeks of purchase. If a chain is snapped somewhere in the chain and not at the attachment end near the clasp (where it is designed to break when pulled excessively hard) our jewellers will review the chain before deciding whether to replace.

 

What size bangle am I?

Some of our bangles are made to order so please provide us your size in the comments section during ordering. One way to work out your size is to measure the diameter of an existing bangle. Another is to point your fingers and squish them together then wrap string or cord around your knuckles at the widest point. Imagine the widest point at which a bangle needs to get past. Then measure the cord on a ruler. A medium bangle is usually around 65mm.

 

SHIPPING, RETURNS AND EXCHANGES

How long does it take for my order to arrive?

It takes usually takes 5-15 business days to to receive your jewellery depending on if you gave it engraved or not. If it's urgent please call us on (02) 9958 5100. We'd love to help if we can.

 

How will I know if my order has been shipped?

As soon as your bling leaves our studio/ workshop, our system automatically sends you a shipping confirmation email with your Auspost tracking number. Click on the tracking number and you can access to-the-minute location information of your order.

 

How will I know if you have received my returned item?

You will receive an email when your returned item arrives into our workshop. If you would like to check the tracking of your return to us - please refer to your Australia Post Tracking number on the Australia Post Website.

 

The ring I want is out of stock, what happens now?

As we make small batches and source gems all the time, sometimes the jewels you would like will be out of stock. Click the notification button to be notified when it’s back in stock. Due to the demand on our rings, we can’t hold or guarantee stock, but you will be one of the first to be notified via email that the item is back in stock.

 

What happens if I damage my jewellery or gemstone falls out? 

As with all precious gemstones and metals - we do recommend treating your precious jewels with care when wearing. Our jewellery comes with a 12 month warranty that covers any manufacturing faults, however it does not cover any damage or loss caused by the wearer. If you damage your jewellery, please call us to discuss how we can help you and we can discuss options and any workshop fees for repairs.

 

GEMSTONES

Can you send me photos to choose from?

Due to the sheer number of requests for photos of individual stones and sizes, we offer live virtual shopping experiences. You can place an order and request in the comments that you would like a virtual shopping session, or you can give the shop a call on (02) 9958 5100 or email us and our lovely team will contact you to arrange a time over facetime or Messenger.

 

Is my gemstone real?

In the case that a gemstone is a man-made gemstone, we will always let you know in the listing with our Gem Codes

 

What are Gem Codes?

Gem codes are our way of sharing with you whether the gemstone has been modified in any way. 

*NT = Natural Stone: Beautiful minerals formed in nature, prized for their rarity, natural inclusions (imperfections) unique beauty, and gem power properties.

*HT = Heat Treated Natural Stone: Natural gems that have been enhanced through controlled heating to intensify colour and clarity.

*LB = Lab Created Stone:Man-made gems that clone the physical and chemical properties of natural gems, grown in controlled laboratory conditions.

 

Can I wear my rings every day?

Whilst we design and make these rings to be worn every day, all jewellery should be worn with thought & care. We do not recommend wearing the rings whilst doing laborious work or repetitive actions (i.e gym or weightlifting) as that could cause scratching. Keep your gems away from hard chemicals or any kind of situation where the gems are at risk or being knocked or caught. We suggest wearing them during the day and letting them rest at night when you rest.

 

Can I wear my rings everyday?

Whilst we design and make these rings to be worn and enjoyed everyday, all jewellery should be worn with thought and care. We do not recommend wearing the rings whilst doing laborious work or repetitive actions (i.e gym or weightlifting) as that could cause scratching. Keep away from harsh chemicals or any kind of situation where the gems are at risk of being knocked or caught. We suggest wearing them during the day and giving them a rest at night when you rest.

 

Why is my ring set differently to my other ring or friend's ring?

We are a bespoke jewellery studio. We cut gemstones into our own designs and as they are hand cut they often have slight variations and we set them according to this. Eg we may cut a round of London Blue Topaz and the gem is slightly heavier so we may choose to set in a lower profile setting. The variations are only ever slight, but this means you will always have a one-off ring, pendant or set of earrings. We value craftsmanship and endeavour to never mass produce anything.

 

Is a crystal and a gemstone the same thing?

A crystal becomes a gemstone when care and time has been invested to cut and facet it into a gemstone! So a crystal can become a gemstone, but a crystal in its raw form will always be a crystal!

 

Are the properties the same in a gemstone after it has been heat treated?

When heat treating occurs the molecular structure of the stone will be affected to a small degree. The essence of nature and the natural energy of the ring is still there, but it will have been affected and changed its structure slightly. The power of a gemstone is enhanced by the intent of the wearer. Cleanse your rings under a full moon to charge them up full of energy!"]